Policies-Shipping-Returns
Standard Refund Policy
Your funds are held in escrow until we know the piece has arrived in good condition, and you are pleased with your purchase. Please let us know IMMEDIATELY if a piece is damaged when you receive it, and SAVE THE DAMAGED ITEM AND THE PACKAGING so that you can show the shipper the damage. The piece was sent insured and recovering our losses will enable us to refund your full purchase price more quickly.
Since all the items on this site are unique, one-of-a-kind or handcrafted, you will have 48 hours after confirmed delivery to request a refund if you are unhappy with the item. Email us immediately to obtain a return authorization number and make arrangements to ship the piece back to the artist, at your expense, insured for the full purchase price amount in the same manner it was shipped to you. Once the artist confirms that the piece has arrived safely and in good condition, a credit will be issued. Should the returned piece arrive in damaged condition, a refund will NOT be issued.
|
